University of Miami

Customer:

University of Miami
Physical Plant
Coral Gables, Florida 33146

Type of Service:

System Implementation, Training and Ongoing Services

Project Duration:

3 months

System Modules Utilised:

TMA Enterprise, TMA iServiceDesk, TMA DMA (PDA interface), TMA Vehicle Rentals, and Custom Interfaces

Project Description:

The University of Miami is separated into three locations: Academic, Medical, and Marine. Academic is located in Coral Gables, Medical is located in downtown Miami, and Marine is located on Key Biscayne.

The Facilities Administration Department is charged with the responsibility to clean, plan, design, construct, repair, maintain, and improve the buildings and assets at all three campuses. This is accomplished through a staff of approximately 200 operations personnel. All work requests are processed through the Facilities Administration Department Customer Service Desk this is made up of multiple staff members. There are an additional 20 administrative staff.

One of the primary reasons for purchasing TMA was to automate the flow and accountability of work order processing for the multiple operating groups within the Facilities Administration Department. TMA supports the following basis requirements of the University of Miami:

1. Provides three (3) separate local area network (LAN) maintenance management systems.
2. The three (3) systems are not tied together as a wide area network (WAN). Each system includes its own separate payroll and general ledger interfaces.
3. Assures the ongoing ability of the Facilities Administration Department to provide planning and maintenance services in the face of the increasing volume and complexity of work at University of Miami.
4. Maintains and improves optimum efficiency and economy in the performance of services.
5. Provides timely facility and equipment repair services.
6. Makes improvements to facilities and equipment.
7. Manages large and small projects.
8. Provides a tool for effective planning and scheduling.
9. Manages workflow in terms of physical assets, parts and materials, in-house labour, and contract services.
10. Provides statistical data for analysis of operational performance.
11. Provides detailed accounting information for the Facilities Administration Department customers, and users.

TMA has met or exceeded all these requirements and continues to work with the University in achieving their ongoing goals.