Services

End-to-End Service Offerings

We believe that technology is only one aspect of a total solution and that comprehensive end-to-end service offerings are the foundation on which true business solutions are built. Depending on the scope and complexity of the project, we have the ability to deliver comprehensive end-to-end services or just those services relevant to a particular engagement. We have the ability to design, develop, implement, integrate, host, manage and support a variety of solutions. We deliver our services using methodologies specifically designed for the rapid implementation, management and support of high-quality, cost-effective middle market solutions.

Assessment and Recommendation

Our experts work with businesses to understand their processes, requirements and goals, and then assist with sourcing the correct solution to help acheive these goals.

Design and Development

Our large development and engineer resource means we have the ability to design, develop and customize a wide range of solutions for our customers. We can develop complete business solutions as well as customize many of today's leading technology offerings to ensure that our solutions are tailored to meet specific customer needs.

Implemenation and Integration

Once we compile the relevant information about the customer's business processes and existing technology infrastructure, we create an implementation and integration plan. During each phase of implementation, we use a formal review and approval process to address any customization and configuration feedback the customer may have. This process ensures the rapid and accurate turnaround of configuration and changes. Before going live with any new solution, we typically conduct parallel data processing, data conversion, system configuration and security verification processes to ensure successful implementation.

Hosting and Management

We can host your systems for you using proven Outsourcing models, with active monitoring and application level support, to reduce the customer's need for a large in-house information technology staff. Our service delivery infrastructure is designed to provide our customers with fast response times, reliability, flexibility and security. By partnering with Nexon, eOne can provide an Application Outsourcing model that is truly the safe choice.

Disciplined Implementation Methodology

On engagements we use disciplined methodologies to ensure the rapid implementation of high quality, cost-effective middle market solutions. Our implementation methodology encompasses five specific phases:

• Engagement due diligence
• Systems analysis and design
• Solution configuration
• Solution implementation and training
• Post-engagement reviews and on-going support

Training and Support

We offer a variety of training courses for accounting, customer relationship management, sales force automation, finance, payroll, inventory management, distribution and report writing solutions.

For more information, please contact us.