Overview

End-to-End Service Offerings
We believe that technology is only one aspect of a total solution and that comprehensive end-to-end service offerings are the foundation on which true business solutions are built.

Depending on the scope and complexity of the project, we have the ability to deliver comprehensive end-to-end services or just those services relevant to a particular engagement. We have the ability to design, develop, implement, integrate, host, manage and support a variety of solutions.

We deliver our services using methodologies specifically designed for the rapid implementation, management and support of high-quality, cost-effective middle market solutions.

Hosting and Management
We can host your systems for you using proven Outsourcing models, with active monitoring and application level support, to reduce the customer’s need for a large in-house information technology staff. Our service delivery infrastructure is designed to provide our customers with fast response times, reliability, flexibility and security.

Disciplined Implementation Methodology
On engagements we use disciplined methodologies to ensure the rapid implementation of high quality, cost-effective middle market solutions. Our implementation methodology encompasses six specific phases:

Pre Sales
Sales
Systems analysis and design
Solution configuration
Solution implementation and training
Post-engagement reviews and on-going support

Training
We offer a variety of training courses for accounting, customer relationship management, sales force automation, finance, inventory management, distribution and report writing solutions.

For more information, please contact us.

Implementations

Assessment and Recommendation
Our experts work with businesses to understand their processes, requirements and goals, and then assist with sourcing the correct solution to help acheive these goals.

Design and Development
Our large development and engineer resource means we have the ability to design, develop and customise a wide range of solutions for our customers. We can develop complete business solutions as well as customise many of today’s leading technology offerings to ensure that our solutions are tailored to meet specific customer needs.

Implementation and Integration
Once we compile the relevant information about the customer’s business processes and existing technology infrastructure, we create an implementation and integration plan. During each phase of implementation, we use a formal review and approval process to address any customisation and configuration feedback the customer may have. This process ensures the rapid and accurate turnaround of configuration and changes. Before going live with any new solution, we typically conduct parallel data processing, data conversion, system configuration and security verification processes to ensure successful implementation.

A well-implemented system provides a solid foundation for growth, and allows you to adapt easily to business process changes, economic swings, and technological developments. The importance of a well-planned implementation, with business requirements and processes clearly defined at the start of the project, cannot be over-emphasised.

Training

Training is a key aspect in your implementation plan.

Users who have been properly trained will be able to use the full power and functionality of your software solution and make a rapid transition to your new system.  Our consultants provide customised training to develop the skills necessary for users to implement new features and new modules, or to take on new roles and tasks.

Like your business, i-bussol is continually evolving and provides a continual education programme for you to:

•  Keep employees abreast of changes and enhancements to your software solution - ensuring you are constantly getting the most from your software and your employees.

•  Educate new employees or employees in new positions on the capabilities of the software.

•  Implement new features or modules successfully - Our solutions are constantly having new functionality added to the software to keep pace with changing demand and global requirements.

•  Improve efficiencies and streamline operations by taking advantage of these features.

If you would like to discuss any training requirements you may have then please do not hesitate to contact us.

Support

We understand that ongoing support for your system is critical to the success of your company. Our friendly, professional and knowledgeable support team is committed to quickly and effectively resolving your support and technical issues. Our mission is to deliver unparalleled support services that are integral to your business operations.

We want you to obtain maximum benefit and performance from your solution!

Helpdesk Support
Our Helpdesk offers telephone support on a wide range of applications with the aim of resolving a call on first contact.  It also provides a central point for system problem escalation and monitors call frequency and severity so that customers can be alerted of any training or system issues. Our skilled support operators are part of a team of experts with a broad knowledge of all applications, giving customers an assurance of quality and consistent support. Our aim is to build ongoing relations with customers; to better understand their system processes so we can provide clear and simple solutions to benefit the customer.

Customer Service
Our goal is to continually improve customer service. i-bussol customer service representatives develop a relationship with all our customers providing you the assurance of always having a friendly, impartial contact you can always rely on.